Frequently Asked Questions

1.Where are your garments manufactured?

Los Angeles, California

2.How does your sizing compare to other brands’?

Please note the models size and weight listed below each product.  For a less body conscious look, go up a size. For the most part Gemmeo  garments fit the body closely unless indicated otherwise

3.How should I wash my Gemmeo Clothing?

We recommend a gentle cycle, hang dry, or lay flat to dry, with all of our apparel.

4.Where will my order be shipped from?

Las Vegas, Nevada

5.How can I track my order?

You will receive a dispatch confirmation email containing a tracking number. Please click the link provided to track your shipment. Please note that it can take at least 12 hours for tracking information to appear on the UPS website, despite the tracking number being emailed to you.

6.How quickly will I receive my order?

Your order will be processed and dispatched within 48 hours. Depending on the service you choose, it will take between one (UPS Next Day Air) and five (customers on the east coast choosing UPS Ground) business days after that for you to receive the shipment.

7.Can I choose a delivery date/hour?

Unfortunately not. UPS will attempt a maximum of three deliveries on consecutive business days. Thereafter they will contact you in order to arrange pick-up of your shipment.

8.What should I do if my order hasn’t been delivered yet?

Please contact us at orders@gemmeo.com if you order is not delivered according to the schedule listed on the tracking information page.

9.Do you ship internationally?

Presently we do not ship internationally. This is a service we will introduce in the not too distant future. For the time being international customers could use a forwarding service such as www.myus.com

10.Why is a signature required on orders over $500?

This is an anti-fraud measure imposed by financial institutions

11.How do I qualify for free shipping?

Orders over $200 qualify for free shipping.

12.What payment methods do you accept?

We accept Discover, Visa, Mastercard and Paypal.

13.When will my credit card be charged?

An authorization payment will be charged to your card the moment you complete your order. The funds will be listed as “pending” until your order is dispatched, at which time your card is charged.

14.Is my personal and credit card information safe on your site?

Yes, our website is secure and encrypted. You can view our SSL certificate in your web browser.

15.Can I cancel my online order?

Due to the speed with which we dispatch the majority of orders, unfortunately it is not always possible to cancel your order. You can, however, contact us on info@gemmeo.com and if the order has not been dispatched, we will cancel it and release the pending charge to your credit card. If the items have already been dispatched you can of course return them for a full refund (see Return Policy below)

16.Can I change my order and add other products or remove them?

Please contact us on info@gemmeo.com if you wish to amend your order after it’s been placed. We will do our best to accommodate your request, provided of course it has not yet been dispatched.

17.What is your return policy?

We accept returns provided that items are sent back to us within 15 days of delivery, unworn, unwashed and unaltered and with the tags still attached.

18.When will I receive a refund on an order I returned?

We will process your refund within 48 hours of it being received.

19.What if an item I want is out of stock?

Please contact us at info@gemmeo.com and we will advise you as to the status of an out-of-stock item.  Or please add your email to the NOTIFY ME tab under your desired project.

20.What emails will I receive regarding my order?

You will receive confirmation that your order has been received and confirmation of dispatch.

21.I cannot login to my account. What should I do?

Please use the “Forgot Password” link and your password will be automatically emailed to you.

22.Where can I leave feedback or report a problem?

Please contact us at orders@gemmeo.com

23.Do you offer custom or team orders?

Yes, we would love to outfit your team! Please contact us at orders@gemmeo.com

24.What are your social media accounts?

We regularly update our pages: www.facebook.com/gemmeosport and instagram.com/gemmeo

25.How does the Gemmeo sponsorship program work?

We are keen to partner with nationally ranked and collegiate players who wish to wear our brand. If you fall into either of these categories, please contact us at sponsorship@gemmeo.com for further information.

26.Do you need to return an item?

We try to make this process as simple as possible as we make customer service our priority.  If you have any issues with your item and would like to return it you can click on the Returns tab or on the following link: http://gemmeo.com/returns-manager and follow the instructions.  If you have any questions or concerns, please e-mail us at support@gemmeo.com and we'll be glad to assist you.

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